Home :: Privacy policy

Merchandise Orders

When you first place an order on our site, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, mailing address, telephone number, shipping address(es), email address, a password, and your credit card number and expiration date. We use this information to process and fulfill your order and to notify you of your order status by email and is seen/handled ONLY by authorized personnel. When you return to the site and place another order, if you use your password or provide other key, personally identifiable information, we use this information to provide you with access to your customer profile and order information. We save the address(es) you provide for shipment and, when you place future orders, we provide the address(es) to you as a selectable list for your convenience.
We also ask you for personally identifiable information about other people you are sending gifts to. We use this information only to ship your gifts.

This site is not intended for use by children. obriensk9supply.com will not knowingly collect any personally identifiable information submitted by visitors to the site who are under the age of 13.

"cookies"

obriensk9supply.com uses cookies; Cookies are small pieces of information that we send to your computer. They are stored by your browser on your computer's hard drive to give you a unique ID. Each time you visit our site using your computer, the cookie allows us to recognize your computer as the one we delivered the cookie to. Our cookies contain only a numeric code, and do not contain any personally identifiable information about you. However, we have the capability to identify you based on the information provided by our cookies, and to correlate that information with your personally identifiable information.

Cookies enable us to provide certain features, such as storing items in your Shopping Cart between visits, without losing any of the items in your Shopping Basket.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our site using our sessions system, but it is possible that some features may not work properly, especially for AOL (R) clients who uses random proxies for page requests (By default, all AOL customers are able to accept cookies and use our site properly unless you have purposely turned cookies off).

Generally

The use of tracking tools and cookies are industry standard – you’ll find them at most major web sites.
We analyze data gathered by means of tracking tools and cookies only in the aggregate or for segments of our customer base, and not at the individual customer level. We do not include personally identifiable information, such as your name and email address, in this analysis. Other than referring URLs, we do not follow your browsing path outside of obriensk9supply.com

Do we share your information with others?

Only in the event of fraudulent acts (such as Credit Card Fraud "charge-backs") to comply with local law enforcement to protect to safety of our visitors/customers; otherwise, NO WAY, NO HOW!!!!

How do we use email?

We do not share your email address with third parties for any purpose.

We send one email message to confirm each order you make, and we occasionally send you other email messages containing information specifically relating to your order (such as shipping delays).On rare occasions we send out strictly service related email announcements. These announcements are not promotional in nature. For instance, we might send you an email message if our service is temporarily suspended for maintenance, or to let you know about a change in our privacy policies. These notices are sent out in Newsletters; you may change your privacy policy for newletters in Your Account.
Click here to contact our Customer Service department via email with questions, requests and comments. You can also email O'Brien's Canine Supply’s show hosts. We encourage your communications, since we use your input to improve our site and the products and services we offer. We review every email we receive. Although we are not staffed to respond to all individual emails, we will respond to your customer service requests and inquiries when appropriate and to other messages when appropriate and as time permits.

How can you verify and correct personal information?

You can check your personal information in your customer profile by navigating to Update Profile on our site. If any of this information is incorrect, you can make appropriate changes. However, you cannot delete your customer account information entirely. If you have any question about the accuracy of your personal information, you can contact us online, or by email, telephone or mail.

How do we protect our customers' information?

obriensk9supply.com is committed to online data security. Although total security does not exist on the Internet, we take reasonable steps to work towards assuring the secure storage of your information. We utilize industry standard efforts, such as firewalls, Secure Socket Layers and encryption software (notice the lock icon in your browser and the entrust logo on the page when it is secure), to protect the transmission of information between your PC and our servers. We store information relating to our customers on servers that are kept in a secure environment which is defined as: 1) While your information is in our system (such as your credit card number), it is encrypted 2) Credit Card information is deleted after the order is Delivered. While we use Secure Socket Layer encryption to protect sensitive information online, we also seek to protect your information offline by only allowing certain authorized employees to access your information and due to our security poilcies, in the event of unauthorized access, the probability of the theft of your information is very slim.

Our site contains links to other sites. O'Brien's Canine Supply and obriensk9supply.com are not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of each web site that collects personally identifiable information. Some linked sites are co-branded with our trademarks and those of our business partners. They may have the look and feel of obriensk9supply.com, but the URL in your browser window will indicate that you are visiting a different site. This statement of O'Brien's Canine Supply and obriensk9supply.com’s privacy practices applies only to information collected by obriensk9supply.com.

Your acceptance of these practices

By using our site, you agree to these privacy practices. If you do not agree to these practices, please do not use our site. If we change our privacy practices, we will prominently post the changes on this page so that you can always know what information we collect, how we use it and under what circumstances we share it. If we are going to use or share your personally identifiable information that we collected before the change in a manner that is materially different from our practices as disclosed at the time of collection, we will notify you by email and provide you with a choice as to whether or not we use or share your information in this materially different manner. Otherwise, your continued use of our site following the posting of changes will mean you accept those changes.